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Legal Terms Before You Join

Legal clarity sits beside the account flow at mata62: terms, privacy steps, wallet records, and eligibility rules are shown before you commit.

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mata62 Legal Terms Before You Join
CONTACT ROUTES

Where To Ask Legal Questions

Legal questions need a clear path, not a guess. We route account-term, privacy, wallet-record, and access questions through channels that keep a trace of what was asked and when. Have your registered phone number, last QRIS or e-wallet reference, and the page name ready so our team can check the right record faster.

Team online

Live chat 09:00-01:00 WIB

Use live chat when you need help reading a term during signup or before sending a DANA, OVO, GoPay, or QRIS transaction. We can point to the exact clause and save the chat reference.

Email [email protected]

Send email for privacy requests, correction requests, or a written question about account terms. Include your registered phone number and transaction reference only when it is needed to identify the record.

WhatsApp account check

WhatsApp support can confirm whether a legal request has been received, but sensitive changes still move through account verification. We may ask you to confirm Profile > Security details before acting.

DATA HANDLING

Six Legal Safeguards We Use

Our legal handling is practical: we keep the data needed to run accounts, settle wallet questions, and respond to requests without turning your details into public content.

Account data scope

We collect registration details, login activity, device signals, wallet references, and game session records needed for account operation. We do not ask for extra documents unless a legal or wallet check needs them.

Payment record matching

DANA, OVO, GoPay, and QRIS references help us match deposits and withdrawal requests to your account. When names or numbers do not align, we may pause processing until the record is clarified.

Cookie choices

Cookies help keep you signed in, remember language choices, and protect the session from unusual access. You can clear them in your browser, though some account checks may ask you to log in again.

Security steps

Profile > Security lets you update your password and check recent access. If we detect a risky login, we may ask for mobile confirmation before allowing changes to wallet or personal details.

Record retention

We keep account and transaction records for as long as needed to answer disputes, meet legal duties, and protect the wallet flow. Older support chat references may be archived but remain searchable by case.

Correction requests

If your name, phone number, or payment reference is wrong, contact us before creating another account. We will verify the request, change what can be changed, and explain what must stay for records.

Questions About Your Legal Rights

These answers focus on the legal side of your relationship with us: access, data, records, cookies, and account changes. They are written for quick checks before you open an account or when you want to confirm how a wallet or privacy request is handled.

Yes. Access and eligibility depend on local law and are available only where local law permits. If your region, device location, or account details show a restriction, we may block access or ask for clarification.

You accept the account terms shown during registration, the privacy text linked from the footer, and wallet rules shown before DANA, OVO, GoPay, or QRIS activity. Read them before confirming your mobile number.

We keep registration details, login records, device signals, wallet references, support chats, and game session records such as Starlight Princess or Super Bingo activity. These records help answer account, legal, and transaction questions.

Yes. Send the request through live chat or [email protected] with your registered phone number. We verify your identity first, then change data that can be corrected and explain any record we must retain.

They are used to match wallet activity to your account, check disputed transfers, and confirm withdrawal requests. We may ask for a reference number or screenshot only when the transaction cannot be matched automatically.

No. Cookies support login, security, language choice, and session checks. Legal consent comes from the terms you accept and choices you make in the account flow, not from cookies alone.

Go to Profile > Security, change your password, and contact support during 09:00-01:00 WIB. We may lock wallet changes while we check recent logins, payment references, and account-change requests.

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